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HOW TO ORDER
Tell us your order Details

1.   Via our website

 

2.  Via Email 

 

         Hello@caramelloz.com

 

3. Via Whatsapp

          +65 8318 2684 (YanYi)

Please include the design, colour, flavour, size etc and date of collection, and we will get back to you ASAP within 24hours!

Lead time of 3 days for standard cakes and mini cakes / 7  days for customized cakes.

Urgent orders subject to slot availability, we will turn down all orders once maximum capacity is reached. 

ADDITIONAL $10 CHARGE APPLIES FOR ORDER WITH LESS THAN 3 DAYS LEAD TIME.

i.e Order for thursday to be placed by Monday 2359

For effective communications, just drop us a whatsapp/email with photos attached regarding what you are enquiring regarding.

We do NOT quote over phone calls. 

Make Payment

- We will quote you a price for your customized cakes, your order will be confirmed only after full payment has been made.

- PayNow /GooglePay 

53394432E001 (UEN)

-Bank Transfer

769-312-651-0 (UOB)

-We will send you a confirmation after we have received the payment for offline payments. 

-No refunds will be entertained regardless after order is confirmed. 

-Any cancellation will be stored as credit.

-Any postpone in date or cancellations do inform us 72 hours prior otherwise the order will be voided without any credits or refunds.  

COLLECTION AND DELIVERY OPTIONS
Self Collection 

1.  Store collection

18 upper boonkeng rd #01-1137

S380018

Direction :
- Nearest MRT Kallang, 7 min walk

-Buses 21, 26, 31, 140, 175, 853, 961, 985

* MONDAY - SUNDAY 12-5PM

 (later timings subjected to appointment and availability) 

Please arrange a time slot with us!

2. Sengkang (Anchorvale 542325) 

( House collection, Address to be provided)

Collect directly at unit, Just provide your name you indicated when placing order. someone will be around to pass you the cake.

*MON-SUN strictly Before 12Noon

- Changes from self collection to delivery will require min  24 hour notice from date of collection.

- For Changes made less than 24Hour in advanced, delivery will be charged at $25 flat rate.

Doorstep Delivery

- Free delivery with minimum spend of $150

- FLEXI DELIVERY $20flat rate regardless of area

10-3PM or 2-6PM

 Take note for flexi delivery no fixed time can be promised, will be delivered within that time frame, just ensure someone will be around to receive for you. 

Feel free to contact us on that day to check the more exact timing of arrival. 

- FIXED HOUR DELIVERY $25

- $10 for orders above $150

- Free fixed timing delivery above $250

- (1 hour time slot, 8AM – 10PM)

- Please provide the correct address and contact details of the person picking up. 

- Redelivery charges applies for failed deliveries.

- Please inform any changes of addresses or timeslots min 24 hours in advanced.

- $10 surcharge for delivery to SENTOSA AND TUAS. 

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